Outage in Glean

Degraded Chat Experience

Resolved Minor
July 23, 2025 - Started 3 months ago - Lasted about 10 hours
Official incident page

Incident Report

Gpt-4.1 model availability has become inconsistent across all Azure OpenAI regions, which may be causing degraded chat experiences for users.
Components affected
Glean Assistant

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Latest Updates ( sorted recent to last )
RESOLVED 3 months ago - at 07/24/2025 12:54AM

Beginning 4:20pm PT we see the Azure OpenAI availability to be recovered.

IDENTIFIED 3 months ago - at 07/23/2025 05:16PM

We are continuing to work on a fix for this issue.

IDENTIFIED 3 months ago - at 07/23/2025 02:57PM

Gpt-4.1 model availability has become inconsistent across all Azure OpenAI regions, which may be causing degraded chat experiences for users.

Latest Glean outages

Glean services using customer LLM keys are currently impacted - about 2 months ago
Intermittent 500s from Azure OpenAI for GPT 4.1 Model - 2 months ago
Search and Assistant service is impacted for multiple customers. - 3 months ago
We are facing major impact on login due to widespread internet issues - 5 months ago
Customers using Glean LLM key are facing partial outage beginning 2025 May 23 6:00 UTC. Error rate: 0.5% of Users - 5 months ago

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