Outage in Glean

Degraded Chat Experience

Resolved Minor
July 23, 2025 - Started 3 months ago - Lasted about 10 hours
Official incident page

Incident Report

Gpt-4.1 model availability has become inconsistent across all Azure OpenAI regions, which may be causing degraded chat experiences for users.
Components affected
Glean Assistant

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Latest Updates ( sorted recent to last )
RESOLVED 3 months ago - at 07/24/2025 12:54AM

Beginning 4:20pm PT we see the Azure OpenAI availability to be recovered.

IDENTIFIED 3 months ago - at 07/23/2025 05:16PM

We are continuing to work on a fix for this issue.

IDENTIFIED 3 months ago - at 07/23/2025 02:57PM

Gpt-4.1 model availability has become inconsistent across all Azure OpenAI regions, which may be causing degraded chat experiences for users.

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