Outage in Glean

Degraded Chat Experience

Resolved Minor
July 23, 2025 - Started 2 months ago - Lasted about 10 hours
Official incident page

Need to monitor Glean outages?
Stay on top of outages with IsDown. Monitor the official status pages of all your vendors, SaaS, and tools, including Glean, and never miss an outage again.
Start Free Trial

Outage Details

Gpt-4.1 model availability has become inconsistent across all Azure OpenAI regions, which may be causing degraded chat experiences for users.
Components affected
Glean Assistant
Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 07/24/2025 12:54AM

Beginning 4:20pm PT we see the Azure OpenAI availability to be recovered.

IDENTIFIED about 2 months ago - at 07/23/2025 05:16PM

We are continuing to work on a fix for this issue.

IDENTIFIED 2 months ago - at 07/23/2025 02:57PM

Gpt-4.1 model availability has become inconsistent across all Azure OpenAI regions, which may be causing degraded chat experiences for users.

Latest Glean outages

Glean services using customer LLM keys are currently impacted - 9 days ago
Intermittent 500s from Azure OpenAI for GPT 4.1 Model - 26 days ago
Search and Assistant service is impacted for multiple customers. - about 2 months ago
We are facing major impact on login due to widespread internet issues - 3 months ago
Customers using Glean LLM key are facing partial outage beginning 2025 May 23 6:00 UTC. Error rate: 0.5% of Users - 4 months ago

Never Miss Third-Party Downtime with the best Status Aggregator

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 4480 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook