Outage in Glean

Search and Assistant service is impacted for multiple customers.

Resolved Major
August 05, 2025 - Started 2 months ago - Lasted about 2 hours
Official incident page

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Outage Details

We are currently investigating this issue.
Components affected
Glean Assistant Glean Search
Latest Updates ( sorted recent to last )
RESOLVED 2 months ago - at 08/06/2025 04:48AM

GCP issue is resolved

MONITORING 2 months ago - at 08/06/2025 04:30AM

We observe the issue to be fixed by GCP beginning 8:55PM PDT

IDENTIFIED 2 months ago - at 08/06/2025 04:02AM

Customers hosted in us-central in GCP project are impacted due to a GCP outage

INVESTIGATING 2 months ago - at 08/06/2025 03:31AM

We are continuing to investigate this issue.

INVESTIGATING 2 months ago - at 08/06/2025 03:21AM

We are currently investigating this issue.

Latest Glean outages

Glean services using customer LLM keys are currently impacted - about 1 month ago
Intermittent 500s from Azure OpenAI for GPT 4.1 Model - about 2 months ago
Degraded Chat Experience - 3 months ago
We are facing major impact on login due to widespread internet issues - 4 months ago
Customers using Glean LLM key are facing partial outage beginning 2025 May 23 6:00 UTC. Error rate: 0.5% of Users - 5 months ago

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