Outage in Glia
Partial Service Disruption
Resolved MinorIncident Report
We are experiencing failures with some of our services. We have identified the issue and are working to resolve it. Affected services are File Exports, Engagement Explorer, Insights and Autocomplete.
Engagements in all channels are working as expected.
Components affected
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Latest Updates ( sorted recent to last )
MONITORING
about 3 years ago - at 10/20/2022 02:38PM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
about 3 years ago - at 10/20/2022 02:32PM
We are experiencing failures with some of our services. We have identified the issue and are working to resolve it. Affected services are File Exports, Engagement Explorer, Insights and Autocomplete.
Engagements in all channels are working as expected.
Latest Glia outages
Partial degradation of outbound calls - about 1 month ago
Elevated number of errors affecting a small number of Phone GVA interactions - about 1 month ago
Service disruption of Glia Platform affecting Cortex AI - 2 months ago
Service disruption of Glia Platform affecting Insights - 3 months ago
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