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Outage in Glia

Partial Service Disruption

Resolved Minor
October 20, 2022 - Started over 3 years ago - Lasted about 2 hours
Official incident page

Incident Report

We are experiencing failures with some of our services. We have identified the issue and are working to resolve it. Affected services are File Exports, Engagement Explorer, Insights and Autocomplete. Engagements in all channels are working as expected.
Components affected
Glia Real-time Analytics

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Latest Updates ( sorted recent to last )
MONITORING over 3 years ago - at 10/20/2022 02:38PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED over 3 years ago - at 10/20/2022 02:32PM

We are experiencing failures with some of our services. We have identified the issue and are working to resolve it. Affected services are File Exports, Engagement Explorer, Insights and Autocomplete.

Engagements in all channels are working as expected.

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