Outage in Glia

Operators are unable to log in

Resolved Minor
November 21, 2023 - Started almost 2 years ago - Lasted about 1 hour
Official incident page

Incident Report

Some operators are unable to log in to the Glia platform. We’re aware of the issue and are working on it urgently. Please know our teams are working hard to get everything up and running, and we will update as we have new information or within the next 60 mins.
Components affected
Glia Overall System Status

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Latest Updates ( sorted recent to last )
RESOLVED almost 2 years ago - at 11/21/2023 03:55PM

The incident has been fully resolved with all instances fully functional and performing as expected. We are not seeing any abnormal number of errors from our telemetry and all systems are fully operational.

IDENTIFIED almost 2 years ago - at 11/21/2023 03:26PM

The issue has been identified and we are urgently working on resolving the issue.

Please know our teams are working hard to get everything up and running, and we will update as we have new information or within the next 60 mins.

INVESTIGATING almost 2 years ago - at 11/21/2023 03:16PM

Some operators are unable to log in to the Glia platform. We’re aware of the issue and are working on it urgently.

Please know our teams are working hard to get everything up and running, and we will update as we have new information or within the next 60 mins.

Latest Glia outages

[All GVA users] Potential degraded Virtual Assistant performance - 25 days ago
Elevated number of errors in our telemetry for SMS - 25 days ago
[All GVA users] Virtual Assistant service disruption - about 2 months ago
Delay in Historical Reporting and Statistics - 2 months ago
GVA Service is Unavailable - 3 months ago

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