Outage in Glia

Service disruption of Glia Platform affecting Insights

Resolved Minor
October 20, 2025 - Started about 2 months ago - Lasted about 10 hours
Official incident page

Incident Report

We are currently investigating an issue affecting the performance of Insights. We are working to resolve this issue. We will share updated info here as soon as possible.
Components affected
Glia Real-time Analytics

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Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 10/20/2025 11:30PM

Our team has confirmed that all data is available and is actively being processed. Some customers may experience minor delays in viewing their processed data. Our systems continue to work through all outstanding information to ensure full completion.

INVESTIGATING about 2 months ago - at 10/20/2025 10:29PM

Our service interruption stems from the ongoing AWS incident, and we are actively investigating its impact. For real-time updates, please follow the AWS status page here: (https://health.aws.amazon.com/health/status).

INVESTIGATING about 2 months ago - at 10/20/2025 09:38PM

We're still actively investigating this issue. The service interruption is connected to the ongoing AWS incident you can track here: (https://health.aws.amazon.com/health/status).

INVESTIGATING about 2 months ago - at 10/20/2025 08:37PM

We are actively assessing the specific scope of this service interruption. We have confirmed a clear link to the current, widespread AWS operational incident. Please refer to the official AWS status page for updates on the overarching issue: (https://health.aws.amazon.com/health/status).

INVESTIGATING about 2 months ago - at 10/20/2025 08:02PM

Our team is conducting internal diagnostics to assess the exact impact on our service. This interruption is associated with the current AWS operational event. The overall status of the incident can be monitored here: (https://health.aws.amazon.com/health/status).

INVESTIGATING about 2 months ago - at 10/20/2025 07:36PM

We are actively reviewing our systems in light of the current AWS incident. This issue is directly related to that event. For updates on the overall situation, please refer to the AWS status page here: (https://health.aws.amazon.com/health/status).

INVESTIGATING about 2 months ago - at 10/20/2025 07:03PM

We are continuing to assess the extent of the disruption. The service interruption is associated with the reported AWS platform incident. We advise tracking the broader situation via the official AWS status page: (https://health.aws.amazon.com/health/status).

INVESTIGATING about 2 months ago - at 10/20/2025 06:33PM

We're continuing our investigation into the specific impact on our service. The service interruption is connected to the ongoing, widespread AWS incident. You can monitor the official AWS status page here: (https://health.aws.amazon.com/health/status).

INVESTIGATING about 2 months ago - at 10/20/2025 06:10PM

Our service interruption stems from the ongoing AWS incident, and we are actively investigating its impact. For real-time updates, please follow the AWS status page here: (https://health.aws.amazon.com/health/status).

INVESTIGATING about 2 months ago - at 10/20/2025 05:34PM

We're still actively investigating this issue. The service interruption is connected to the ongoing AWS incident you can track here: (https://health.aws.amazon.com/health/status).

INVESTIGATING about 2 months ago - at 10/20/2025 05:00PM

Our investigation is continuing. This service issue is tied to the current AWS incident. See the AWS status page for details: (https://health.aws.amazon.com/health/status).

INVESTIGATING about 2 months ago - at 10/20/2025 03:29PM

We are continuing to investigate this issue. This service interruption is related to the ongoing AWS incident (https://health.aws.amazon.com/health/status).

IDENTIFIED about 2 months ago - at 10/20/2025 02:45PM

We are continuing to investigate this issue. This service interruption is related to the ongoing AWS incident (https://health.aws.amazon.com/health/status).

INVESTIGATING about 2 months ago - at 10/20/2025 01:37PM

We are continuing to investigate this issue.

INVESTIGATING about 2 months ago - at 10/20/2025 01:36PM

We are currently investigating an issue affecting the performance of Insights.

We are working to resolve this issue. We will share updated info here as soon as possible.

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