Outage in Glia

Phone Service Provider reporting service disruption affecting Glia

Resolved Minor
October 20, 2025 - Started 5 days ago - Lasted about 6 hours
Official incident page

Incident Report

Our Phone Service Provider has reported service disruption affecting phone engagements. We are communicating and monitoring closely the incident and the developments to fix it.
Components affected
Glia Communications

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Latest Updates ( sorted recent to last )
RESOLVED 5 days ago - at 10/20/2025 08:42PM

Our service provider has reported that service has been restored, telemetry and monitoring shows that Glia Phone services works as expected.

MONITORING 5 days ago - at 10/20/2025 08:06PM

We continue to communicate with our service provider to monitor the incident closely and follow their developments to fix it.

IDENTIFIED 5 days ago - at 10/20/2025 07:35PM

We are actively reviewing our systems in light of the current AWS incident. This issue is directly related to that event. For updates on the overall situation, please refer to the AWS status page here: (https://health.aws.amazon.com/health/status).

IDENTIFIED 5 days ago - at 10/20/2025 07:03PM

We are continuing to assess the extent of the disruption. The service interruption is associated with the reported AWS platform incident. We advise tracking the broader situation via the official AWS status page: (https://health.aws.amazon.com/health/status).

IDENTIFIED 5 days ago - at 10/20/2025 06:32PM

We're continuing our investigation into the specific impact on our service. The service interruption is connected to the ongoing, widespread AWS incident. You can monitor the official AWS status page here: (https://health.aws.amazon.com/health/status).

IDENTIFIED 5 days ago - at 10/20/2025 06:09PM

Our service interruption stems from the ongoing AWS incident, and we are actively investigating its impact. For real-time updates, please follow the AWS status page here: (https://health.aws.amazon.com/health/status).

IDENTIFIED 5 days ago - at 10/20/2025 05:35PM

We're still actively investigating this issue. The service interruption is connected to the ongoing AWS incident you can track here: (https://health.aws.amazon.com/health/status).

IDENTIFIED 5 days ago - at 10/20/2025 05:00PM

Our investigation is continuing. This service issue is tied to the current AWS incident. See the AWS status page for details: (https://health.aws.amazon.com/health/status).

IDENTIFIED 5 days ago - at 10/20/2025 03:30PM

Our Phone Service Provider has reported intermittent service disruption related to an ongoing AWS incident (https://health.aws.amazon.com/health/status) affecting phone engagements.

We are communicating with our service provider and closely monitoring the incident and their developments to fix it.

IDENTIFIED 5 days ago - at 10/20/2025 02:28PM

Our Phone Service Provider has reported intermittent service disruption related to an ongoing AWS incident (https://health.aws.amazon.com/health/status) affecting phone engagements.

We are communicating with our service provider and closely monitoring the incident and their developments to fix it.

INVESTIGATING 5 days ago - at 10/20/2025 02:20PM

Our Phone Service Provider has reported service disruption affecting phone engagements.

We are communicating and monitoring closely the incident and the developments to fix it.

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