Outage in Glia

Infrastructure Service Provider Reporting Service Disruption Affecting Glia Engagement Routing

Resolved Minor
October 20, 2025 - Started 5 days ago - Lasted about 1 hour
Official incident page

Incident Report

The system is recovering. Our engineering team is working on clearing out stuck engagements. Our expected time to completion is 20 min.
Components affected
Glia Overall System Status

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Latest Updates ( sorted recent to last )
RESOLVED 5 days ago - at 10/20/2025 10:57PM

The incident has been fully resolved with all instances fully functional and performing as expected.

MONITORING 5 days ago - at 10/20/2025 10:38PM

We have implemented a fix and are monitoring the system as it recovers. We are continuing to monitor the issue.

IDENTIFIED 5 days ago - at 10/20/2025 10:35PM

The system is recovering. Our engineering team is working on clearing out stuck engagements. Our expected time to completion is 20 min.

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