Outage in GlobalSign

Errors on Atlas web portal

Resolved Minor

April 25, 2022 - Started almost 4 years ago - Lasted less than a minute
Official incident page

Incident Report

We have identified an issuer affecting the Atlas user portal (https://atlas.globalsign.com). Users may see "500 - Server Error" displayed on some pages. The Development team are investigating the root cause and this will be resolved ASAP. The Atlas services themselves are not affected.

Components affected

GlobalSign User Portal

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Latest Updates ( sorted recent to last )

INVESTIGATING almost 4 years ago - at 04/25/2022 09:28AM

We have identified an issuer affecting the Atlas user portal (https://atlas.globalsign.com). Users may see "500 - Server Error" displayed on some pages.
The Development team are investigating the root cause and this will be resolved ASAP.
The Atlas services themselves are not affected.

Latest GlobalSign outages

Some customers may see incorrect usage in the Atlas portal - 4 days ago

OCSP Request Errors - 15 days ago

Higher than normal error rate on Atlas APIs - about 1 month ago

Intermittent errors with Atlas HVCA /stats endpoint - about 1 month ago

Problem delivering Japan Certified timestamps - 2 months ago

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