Outage in GlobalSign

Authentication issue on DSS, HVCA and Atlas TSA

Resolved Minor

January 09, 2024 - Started over 1 year ago - Lasted 25 minutes
Official incident page

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Outage Details

We are investigating an issue which is causing a percentage of /login requests to the Atlas APIs to fail (return HTTP 503). We will post updates as soon as we have confirmed the issue.

Components affected

GlobalSign Certificate Issuance GlobalSign Time Stamping GlobalSign Document Signing Service (DSS)

Latest Updates ( sorted recent to last )

RESOLVED over 1 year ago - at 01/09/2024 01:54PM

The issue has been resolved. All /login calls are now being successfully processed by all authentication nodes.

INVESTIGATING over 1 year ago - at 01/09/2024 01:36PM

We are investigating an issue which is causing a percentage of /login requests to the Atlas APIs to fail (return HTTP 503). We will post updates as soon as we have confirmed the issue.

Latest GlobalSign outages

GCC Certificate Issuance Failure - 25 days ago

Issue with Atlas issuance and DSS - about 1 month ago

GCC Certificate Issuance Failure - about 1 month ago

Partial CAA validation error in GCC - 2 months ago

Intermittent Atlas errors - 6 months ago

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