Outage in GlobalSign

Problems with domain claims and certificate issuance through Atlas portal

Resolved Major
July 29, 2024 - Started about 1 year ago - Lasted 35 minutes
Official incident page

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Outage Details

Following the maintenance today, the portal is now available again but we are investigating issues which are preventing some customers from being able to manage domains or issue certificates through the portal. The team are working on resolving this with the highest priority. Issuance and domain management through the APIs (e.g. HVCA and ACME) is not affected.
Components affected
GlobalSign User Portal
Latest Updates ( sorted recent to last )
RESOLVED about 1 year ago - at 07/29/2024 03:03PM

This incident has been resolved.

MONITORING about 1 year ago - at 07/29/2024 02:51PM

We believe the issue is resolved and are performing full testing to confirm.

INVESTIGATING about 1 year ago - at 07/29/2024 02:42PM

Following the maintenance today, the portal is now available again but we are investigating issues which are preventing some customers from being able to manage domains or issue certificates through the portal. The team are working on resolving this with the highest priority.
Issuance and domain management through the APIs (e.g. HVCA and ACME) is not affected.

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