Outage in GlobalSign

Problem accessing some sections of Atlas portal

Resolved Minor
November 28, 2025 - Started about 1 month ago - Lasted 3 days
Official incident page

Incident Report

We have detected an issue with the Atlas portal which may cause errors when trying to access some sections. This is caused by the browser caching stale code - if you experience this issue, please do a hard reload ("Ctrl-F5" or "Ctrl-Shift-R") or clear your browser cache, which should resolve the problem.
Components affected
GlobalSign User Portal

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Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 12/01/2025 09:57AM

We are no longer seeing any failed requests in our logs relating to this issue. If you do experience any problems with the portal, please try the actions mentioned above which should resolve it.

IDENTIFIED about 1 month ago - at 11/28/2025 05:51PM

We have detected an issue with the Atlas portal which may cause errors when trying to access some sections. This is caused by the browser caching stale code - if you experience this issue, please do a hard reload ("Ctrl-F5" or "Ctrl-Shift-R") or clear your browser cache, which should resolve the problem.

Latest GlobalSign outages

Errors on HVCA /stats endpoints - about 1 month ago
Atlas portal issue - about 1 month ago
GCC Certificate Issuance - about 2 months ago

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