Outage in GLOBO

Database Connection issues

Resolved Minor

April 12, 2017 - Started about 9 years ago - Lasted almost 5 years
Official incident page

Incident Report

We are noticing an increase in the error rate in the database layer of our application which is leading to some issues with our portal application. This is also causing connection issues in our Voice and Video platforms as well as longer then normal hold times. We are working with our database vendor to resolve these issues as quickly as possible.

Latest Updates ( sorted recent to last )

RESOLVED about 9 years ago - at 04/12/2017 06:41PM

This incident has been resolved.

MONITORING about 9 years ago - at 04/12/2017 05:46PM

The issues with our database layer were resolved approximately one hour ago. Once resolved we were still experiencing some latent issues with call routing which has now been resolved. We will continue to monitor for the next couple hours to ensure everything continues to operate normally.

IDENTIFIED about 9 years ago - at 04/12/2017 02:32PM

Latest GLOBO outages

Redis emergency maintenance - over 2 years ago

Engineering team was paged due to system monitoring detecting that GLOBO HQ was down. - over 4 years ago

Errors in Twilio's API are preventing some actions from completing including call transfers and other actions. - over 4 years ago

Carrier Issues are causing an increased level of call failures. - over 7 years ago

Outbound Call Outage - about 8 years ago

Never miss outages in third-party dependencies

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 6320 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook