Outage in GLOBO

Database Connection issues

Resolved Minor
April 12, 2017 - Started over 8 years ago - Lasted almost 5 years
Official incident page

Incident Report

We are noticing an increase in the error rate in the database layer of our application which is leading to some issues with our portal application. This is also causing connection issues in our Voice and Video platforms as well as longer then normal hold times. We are working with our database vendor to resolve these issues as quickly as possible.

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Latest Updates ( sorted recent to last )
RESOLVED over 8 years ago - at 04/12/2017 06:41PM

This incident has been resolved.

MONITORING over 8 years ago - at 04/12/2017 05:46PM

The issues with our database layer were resolved approximately one hour ago. Once resolved we were still experiencing some latent issues with call routing which has now been resolved. We will continue to monitor for the next couple hours to ensure everything continues to operate normally.

IDENTIFIED over 8 years ago - at 04/12/2017 02:32PM

We are noticing an increase in the error rate in the database layer of our application which is leading to some issues with our portal application. This is also causing connection issues in our Voice and Video platforms as well as longer then normal hold times. We are working with our database vendor to resolve these issues as quickly as possible.

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