Outage in Gong

Degraded performance - Call Processing

Resolved Major
July 29, 2024 - Started about 1 year ago - Lasted about 20 hours
Official incident page

Incident Report

Call ingestion into Gong is currently operating slower than expected. Call processing is delayed, We are currently working to address the issue and restore full functionality.
Components affected
Gong Call Analysis

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Latest Updates ( sorted recent to last )
RESOLVED about 1 year ago - at 07/30/2024 11:29AM

The incident has been resolved

MONITORING about 1 year ago - at 07/29/2024 05:05PM

A fix was implemented and Call ingestion is partially restored.
Our team is working to ensure service is fully restored.
Please check back for updates.

INVESTIGATING about 1 year ago - at 07/29/2024 03:41PM

Call ingestion into Gong is currently operating slower than expected.
Call processing is delayed, We are currently working to address the issue and restore full functionality.

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