Outage in Gong
AI Q&A - Service disruption
Resolved Minor
April 30, 2026 - Started 3 days ago
- Lasted about 17 hours
Incident Report
Summary AI Generated
Gong's AI-powered features, including AI Briefs and AI assistant, experienced a service disruption lasting 17.4 hours that caused users to encounter technical errors when attempting to use these features. The issue was identified as originating from a third-party service provider, and Gong worked with this provider throughout the incident to restore functionality. The disruption has been resolved and AI features are now operating normally.
We have identified the issue affecting AI-powered features, including AI Briefs and AI assistant.
Users may experience technical errors when attempting to use these features.
We are currently working with our third-party service provider to resolve this.
Next update in 30 minutes.
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Latest Updates ( sorted recent to last )
IDENTIFIED
3 days ago - at 04/30/2026 08:16PM
We are continuing to work with our third-party service provider to resolve the issue affecting AI-powered features, including AI Briefs and AI assistant.
Users may continue to experience technical errors when attempting to use these features.
We will provide another update as soon as more information is available.
IDENTIFIED
3 days ago - at 04/30/2026 07:17PM
We have identified the issue affecting AI-powered features, including AI Briefs and AI assistant.
Users may experience technical errors when attempting to use these features.
We are currently working with our third-party service provider to resolve this.
We will provide the next update in 30 minutes.
IDENTIFIED
3 days ago - at 04/30/2026 07:00PM
We have identified the issue affecting AI-powered features, including AI Briefs and AI assistant.
Users may experience technical errors when attempting to use these features.
We are currently working with our third-party service provider to resolve this.
Next update in 30 minutes.
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