Outage in Google Workspace

We're investigating reports of an issue with Google Workspace Support. We will provide more information shortly.

Resolved Minor
November 08, 2024 - Started 2 months ago - Lasted 41 minutes

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Outage Details

We're investigating reports of an issue with Google Workspace Support. We will provide more information shortly. Users are facing intermittent delays while creating the support cases. Users are requested to retry the process as the issue is intermittent.
Components affected
Google Workspace Support

Latest Google Workspace outages

**Summary:** Google Calendar experienced service issues, preventing some web users from accessing their calendars. **Description:** On November 19, 2024, between 10:44 AM and 12:24 PM US/Pacific, a subset of Google Calendar users encountered problems accessing the Calendar web UI. We sincerely apologize for any inconvenience this may have caused our valued customers. **Diagnosis:** The issue affected Google Calendar Web users and was triggered when users attempted to transfer a calendar event ownership. Once this happened, one or more users were unable to access any part of their calendar through the website. The issue did not affect the Calendar mobile application **Workaround:** There were no workarounds at the time of the issue - about 2 months ago
**Summary :** Google Voice group chat users may receive malformed SMS messages. **Description :** We are experiencing an issue with Google Voice beginning on Tuesday, 2024-11-19 20:45 US/Pacific. Our engineering team continues to investigate the issue. We will provide an update by Wednesday, 2024-11-20 10:00 US/Pacific with current details. **Customer Symptoms :** Google Voice group chat users may receive malformed SMS messages. **Workaround :** None at this time - about 2 months ago
**Summary:** We are investigating reports of issues with Google Cloud and Google Workspace Support. **Description:** We are investigating reports of issues with Google Cloud and Google Workspace Support beginning on Friday, 2024-11-15 13:00 US/Pacific. Our engineering team continues to investigate the issue. We will provide an update by Friday, 2024-11-15 17:30 US/Pacific with current details. We apologize to all who are affected by the disruption. **Diagnosis:** Impacted customers may experience issues with creating and managing the vector cases. The operations like case creation, read and updates may have been impacted. **Workaround:** None at this time. - about 2 months ago
**Summary:** We are investigating a potential issue with Google Workspace Support. Case creation may fail with an error. **Description:** Our engineering team has determined that further investigation is required to mitigate the issue. We will provide an update by Thursday, 2024-11-14 23:30 US/Pacific with current details. **Diagnosis:** Customers impacted by this issue may observe errors during case creation. **Workaround:** If case creation fails, impacted customers can use the Contact Us Form (CUF) that is automatically generated after the failure. - about 2 months ago
**Summary :** There may be issues accessing Google Workspace Extensions (Google Calendar, Google Keep and Google Tasks) from Gemini app **Description :** We are experiencing an issue with some Extensions in the Gemini app (gemini.google.com). Our engineering team continues to investigate the issue. We will provide an update by Friday, 2024-11-08 00:30 US/Pacific with current details. We apologize to all who are affected by the disruption. **Diagnosis :** Users may observe error messages when trying to use Calendar, Keep, and Tasks extensions from the Gemini app. This is limited to only enterprise users and does not impact consumer accounts. **Workaround :** None at this time. - 2 months ago

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