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Outage in Google Workspace

Some Workspace Support customers are experiencing issues with creating customer cases We are experiencing an issue with Workspace Support beginning at Tuesday, 2025-01-28 06:00 US/Pacific. Our engineering team continues to investigate the issue. We will provide an update by Tuesday, 2025-01-28 08:15 US/Pacific with current details. We apologize to all who are affected by the disruption. Customer Symptoms: Some customers may experience an error with creating customer cases. Workaround: After several unsuccessful attempts the customers would be guided to use the Contact Us Form as a backup.

Resolved Minor
January 28, 2025 - Started about 1 year ago - Lasted about 3 hours

Incident Report

Some Workspace Support customers are experiencing issues with creating customer cases We are experiencing an issue with Workspace Support beginning at Tuesday, 2025-01-28 06:00 US/Pacific. Our engineering team continues to investigate the issue. We will provide an update by Tuesday, 2025-01-28 08:15 US/Pacific with current details. We apologize to all who are affected by the disruption. Customer Symptoms: Some customers may experience an error with creating customer cases. Workaround: After several unsuccessful attempts the customers would be guided to use the Contact Us Form as a backup.
Components affected
Google Workspace Support

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source IsDown Google Workspace admin console outage Reports started 13 minutes before official outage was reported

Users report widespread 500 server errors specifically when accessing the Google Workspace Admin Console, indicating a potential service outage.

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