Outage in Google Workspace

We're investigating reports of an issue with Admin Console. We will provide more information shortly.

Resolved Major
January 28, 2025 - Started 1 day ago - Lasted about 1 hour

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Outage Details

We're investigating reports of an issue with Admin Console. We will provide more information shortly. Impacted users may experience slowness or seeing 500 errors while accessing Admin console. Workaround: None at this time.
Components affected
Google Admin Console

Latest Google Workspace outages

**Summary:** Google Drive, Gmail Web, - Unable to see PDF annotations. **Description:** We are experiencing an issue with Google Drive, Gmail beginning at Wednesday, 2025-01-29 13:24 US/Pacific. Our engineering team continues to investigate the issue. We will provide an update by Wednesday, 2025-01-29 15:00 US/Pacific with current details. We apologize to all who are affected by the disruption. **Diagnosis:** Customers using Drive Web, Gmail Web, opening PDFs would not see PDF Annotations (shapes, user added text, freehand drawing, etc). All PDF data is still available. **Workaround:** Open the PDF in a different tool. - about 7 hours ago
We're investigating reports of an issue with Admin Console. We will provide more information shortly. - 1 day ago
Some Workspace Support customers are experiencing issues with creating customer cases We are experiencing an issue with Workspace Support beginning at Tuesday, 2025-01-28 06:00 US/Pacific. Our engineering team continues to investigate the issue. We will provide an update by Tuesday, 2025-01-28 08:15 US/Pacific with current details. We apologize to all who are affected by the disruption. Customer Symptoms: Some customers may experience an error with creating customer cases. Workaround: After several unsuccessful attempts the customers would be guided to use the Contact Us Form as a backup. - 1 day ago
### **Summary:** Some Gmail Android users may experience elevated crashes ### **Description:** We are experiencing an issue with Gmail beginning on Thursday, 2025-01-23 14:30 US/Pacific. Our engineering team is investigating the issue. We will provide an update by Thursday, 2025-01-23 19:30 US/Pacific. We apologize to all affected by the disruption. ### **Diagnosis:** Customers accessing non-gmail accounts via the gmail app on android devices may experience crashes while opening the email. ## **Workaround:** None at this time. - 6 days ago
Customers attempting to start a direct message chat with a new contact from the Chat Web search bar may receive the error “Can’t start a direct message right now. Try again later.” Customers can attempt to start a new direct message using the "New Chat" button. Mitigation work is currently underway by our engineering team. We do not have an ETA for mitigation at this point. We will provide more information by Wednesday, 2025-01-22 12:00 US/Pacific. - 7 days ago

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