Outage in Google Workspace

Some ChromeOS customers experiencing issues signing on. Description: We are experiencing an issue with ChromeOS M-139. Our engineering team continues to investigate the issue. We will provide more information by Wednesday, 2025-08-27 13:00 US/Pacific with current details. We apologize to all who are affected by the disruption. Symptoms: Authentication failures are occurring on ChromeOS M-139, affecting Single Sign-On (SSO) with educational partners Clever and Classlink. The issue is also causing 2-Step Verification (2SV) to fail for some users. Workarounds: There are 2 workarounds and you can follow one of them. 1. Rollback to the previous version M138. Detailed instructions https://support.google.com/chrome/a/answer/12569990. OR 2. Change LoginAuthenticationBehavior (https://chromeenterprise.google/policies/#LoginAuthenticationBehavior) to "Authentication via the default GAIA flow"

Resolved Minor

August 27, 2025 - Started 5 months ago - Lasted 1 day

Incident Report

Some ChromeOS customers experiencing issues signing on. **Description:** We are experiencing an issue with ChromeOS M-139. Our engineering team continues to investigate the issue. We will provide more information by Wednesday, 2025-08-27 13:00 US/Pacific with current details. We apologize to all who are affected by the disruption. **Symptoms:** Authentication failures are occurring on ChromeOS M-139, affecting Single Sign-On (SSO) with educational partners Clever and Classlink. The issue is also causing 2-Step Verification (2SV) to fail for some users. **Workarounds:** There are 2 workarounds and you can follow one of them. 1. Rollback to the previous version M138. Detailed instructions https://support.google.com/chrome/a/answer/12569990. OR 2. Change LoginAuthenticationBehavior (https://chromeenterprise.google/policies/#LoginAuthenticationBehavior) to "Authentication via the default GAIA flow"

Components affected

Google ChromeOS

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