Outage in Google Workspace

**Title** We are investigating an issue impacting Google MDM for Windows Devices **Description** We are experiencing an issue impacting Google Identity and Google MDM beginning on Tuesday, 2025-10-14 10:23 PDT. Windows native settings app responsible for communicating with Google Identity and Google MDM is using Internet Explorer 11 which has been deprecated by Microsoft. Google Identity servers are failing to serve requests for IE11 which is impacting device enrollment. Our engineering team continues to investigate the issue. We will provide an update by Monday, 2025-10-20 15:00 PDT with current details. **Customer symptoms** Customers are not able to enroll new Windows devices to Google MDM using Windows Settings app or deeplink. Customers using GCPW (Google Credential Provider for Windows) are not impacted. (https://support.google.com/a/answer/9250996?hl=en&src=supportwidget0&authuser=0) **Workaround** None at this time

Minor
October 20, 2025 - Started about 15 hours ago

Incident Report

**Title** We are investigating an issue impacting Google MDM for Windows Devices **Description** We are experiencing an issue impacting Google Identity and Google MDM beginning on Tuesday, 2025-10-14 10:23 PDT. Windows native settings app responsible for communicating with Google Identity and Google MDM is using Internet Explorer 11 which has been deprecated by Microsoft. Google Identity servers are failing to serve requests for IE11 which is impacting device enrollment. Our engineering team continues to investigate the issue. We will provide an update by Monday, 2025-10-20 15:00 PDT with current details. **Customer symptoms** Customers are not able to enroll new Windows devices to Google MDM using Windows Settings app or deeplink. Customers using GCPW (Google Credential Provider for Windows) are not impacted. (https://support.google.com/a/answer/9250996?hl=en&src=supportwidget0&authuser=0) **Workaround** None at this time
Components affected
Google Endpoint Management

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