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Summary:
A subset of customers may be experiencing UI issue when files are uploaded via Chat to Google Workspace Support.
Description:
We are experiencing an intermittent issue with Google Workspace Chat Support beginning at Friday, 2025-11-14 10:05 PST.
Our engineering team continues to investigate the issue.
We will provide an update by Sunday, 2025-11-16 20:30 PST with current details.
We apologize to all who are affected by the disruption.
Symptoms:
A subset Customers using Chat to Google Workspace Support might encounter a UI issue where uploaded files appear as a blank message instead of showing the file directly in the chat interface. Despite this UI issue, files are successfully uploaded and accessible by clicking on the blank message.
Workaround:
None at this time.
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