Outage in Google Workspace

A subset of customers may be experiencing UI issue when files are uploaded via Chat to Google Workspace Support.

Resolved Minor

November 16, 2025 - Started 3 months ago - Lasted about 2 hours

Incident Report

Description: We are experiencing an intermittent issue with Google Workspace Chat Support beginning at Friday, 2025-11-14 10:05 PST. Our engineering team continues to investigate the issue. We will provide an update by Sunday, 2025-11-16 20:30 PST with current details. We apologize to all who are affected by the disruption. Symptoms: A subset Customers using Chat to Google Workspace Support might encounter a UI issue where uploaded files appear as a blank message instead of showing the file directly in the chat interface. Despite this UI issue, files are successfully uploaded and accessible by clicking on the blank message. Workaround: None at this time.

Components affected

Google Workspace Support

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Latest Updates ( sorted recent to last )

3 months ago - at 11/17/2025 02:29AM

Summary:
A subset of customers may be experiencing UI issue when files are uploaded via Chat to Google Workspace Support.
Description:
We are experiencing an intermittent issue with Google Workspace Chat Support beginning at Friday, 2025-11-14 10:05 PST.
Our engineering team continues to investigate the issue.
We will provide an update by Sunday, 2025-11-16 20:30 PST with current details.
We apologize to all who are affected by the disruption.
Symptoms:
A subset Customers using Chat to Google Workspace Support might encounter a UI issue where uploaded files appear as a blank message instead of showing the file directly in the chat interface. Despite this UI issue, files are successfully uploaded and accessible by clicking on the blank message.
Workaround:
None at this time.

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