Outage in Google Workspace

We are experiencing an issue with Google Keep where users may be unable to access keep.google.com via browser.

Resolved Major

March 20, 2026 - Started 22 days ago - Lasted about 4 hours

Incident Report

Summary AI Generated

Google Keep experienced a major outage lasting 4 hours where users were unable to access keep.google.com through web browsers, encountering connection timeouts and 502 Bad Gateway errors. While Google stated that mobile apps remained operational, at least one user reported that the mobile app also failed to open. Google's engineering team implemented mitigations and reported signs of recovery, with users able to work around the issue by using the Android or iOS mobile apps when they functioned properly.

Description: The issue began on Friday, 2026-03-20 15:30 US/Pacific. Our engineering team is aware of the situation and is actively implementing mitigations. We do not have any ETA at the moment. We will provide the next update by Friday, 2026-03-20 21:00 US/Pacific. Customer Symptoms: Impacted users may encounter connection timeouts or error pages (such as 502 Bad Gateway) when attempting to reach keep.google.com via a web browser. The Google Keep mobile applications are currently unaffected and remain operational. Workaround: Users are able to use Google Keep via the Android or iOS mobile app.

Components affected

Google Keep

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Latest Updates ( sorted recent to last )

22 days ago - at 03/21/2026 05:33AM

Summary
We are experiencing an issue with Google Keep where users may be unable to access keep.google.com via browser.
Description
The issue began on Friday, 2026-03-20 15:30 US/Pacific.
Our mitigation efforts are underway and we are seeing the signs of recovery. We do not have an ETA for full mitigation.
We will provide the next update by Saturday, 2026-03-21 00:30 US/Pacific.
Customer Symptoms
Impacted users may encounter connection timeouts or error pages (such as 502 Bad Gateway) when attempting to reach keep.google.com via a web browser. The Google Keep mobile applications are currently unaffected and remain operational.
Workaround
Users are able to use Google Keep via the Android or iOS mobile app.

22 days ago - at 03/21/2026 03:46AM

Summary
We are experiencing an issue with Google Keep where users may be unable to access keep.google.com via browser.
Description
The issue began on Friday, 2026-03-20 15:30 US/Pacific.
Our engineering team is aware of the situation and is actively implementing mitigations. We do not have any ETA at the moment.
We will provide the next update by Friday, 2026-03-20 23:00 US/Pacific.
Customer Symptoms
Impacted users may encounter connection timeouts or error pages (such as 502 Bad Gateway) when attempting to reach keep.google.com via a web browser. The Google Keep mobile applications are currently unaffected and remain operational.
Workaround
Users are able to use Google Keep via the Android or iOS mobile app.

22 days ago - at 03/21/2026 03:19AM

Summary
We are experiencing an issue with Google Keep where users may be unable to access keep.google.com via browser.
Description
The issue began on Friday, 2026-03-20 15:30 US/Pacific.
Our engineering team is aware of the situation and is actively implementing mitigations. We do not have any ETA at the moment.
We will provide the next update by Friday, 2026-03-20 21:00 US/Pacific.
Customer Symptoms
Impacted users may encounter connection timeouts or error pages (such as 502 Bad Gateway) when attempting to reach keep.google.com via a web browser. The Google Keep mobile applications are currently unaffected and remain operational.
Workaround
Users are able to use Google Keep via the Android or iOS mobile app.

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