Outage in Google Workspace

Admin Console customers are unable to sign into their accounts using security keys and hardware based passkeys.

Resolved Minor

April 10, 2026 - Started 1 day ago - Lasted 26 minutes

Incident Report

Summary AI Generated

Google Workspace Admin Console experienced an authentication issue where users with security keys and hardware-based passkeys as their 2FA method were unable to sign into their accounts. The incident affected Dasher users using Google as their identity provider, preventing normal login workflows. A workaround was provided requiring administrators to revoke affected keys, generate verification codes for users to sign in, and then have users re-enroll their security keys.

Description: We are experiencing an issue with Admin Console beginning on Monday, 2026-04-06 22:38 PDT. Our engineering team continues to investigate the issue. We will provide an update by Friday, 2026-04-10 04:00 PDT with current details. We apologize to all who are affected by the disruption. Customer Symptoms: Dasher users using Google as IDP with 2FA with security keys and hardware based passkeys are unable to sign in. Workaround: Below steps should be performed by Admin as the workaround: - Admin should revoke the key. - Admin to create the verification code to sign-in. - The user should sign-in using the code and then re-enrolls the security key.

Components affected

Google Admin Console

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Latest Updates ( sorted recent to last )

1 day ago - at 04/10/2026 10:07AM

Summary
Admin Console customers are unable to sign into their accounts using security keys and hardware based passkeys.
Description
We are experiencing an issue with Admin Console beginning on Monday, 2026-04-06 22:38 PDT.
Our engineering team continues to investigate the issue.
We will provide an update by Friday, 2026-04-10 04:00 PDT with current details.
We apologize to all who are affected by the disruption.
Customer Symptoms
Dasher users using Google as IDP with 2FA with security keys and hardware based passkeys are unable to sign in.
Workaround
Below steps should be performed by Admin as the workaround:
- Admin should revoke the key.
- Admin to create the verification code to sign-in.
- The user should sign-in using the code and then re-enrolls the security key.

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