Outage in Google Workspace

Google Workspace users using Google IdP are unable to sign into their accounts using security keys and hardware based passkeys.

Resolved Minor

April 10, 2026 - Started 1 day ago - Lasted about 5 hours

Incident Report

Summary AI Generated

Google Workspace users using Google IdP experienced a 5.1-hour outage where they could not sign into their accounts using security keys and hardware-based passkeys, affecting the Admin Console. A workaround was provided requiring administrators to revoke affected keys, generate verification codes for users to sign in with backup codes, and then re-enroll the security keys.

Description: We are experiencing an issue with Workspace users beginning on Thursday, 2026-04-09 19:08 PDT. Our engineering team continues to investigate the issue. We will provide an update by Friday, 2026-04-10 04:00 PDT with current details. We apologize to all who are affected by the disruption. Customer Symptoms: Google Workspace users using Google IdP are unable to sign into their accounts using security keys and hardware based passkeys. Workaround: Below steps should be performed by Admin as the workaround: - Admin should revoke the key. - Admin to create the verification code to sign-in. - The user should sign-in using Backup verification code and then re-enrolls the security key.

Components affected

Google Admin Console

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Latest Updates ( sorted recent to last )

1 day ago - at 04/10/2026 11:27AM

Summary
Google Workspace users using Google IdP are unable to sign into their accounts using security keys and hardware based passkeys.
Description
Mitigation work is currently underway by our engineering team.
We do not have an ETA for mitigation at this point.
We will provide more information by Friday, 2026-04-10 09:00 PDT.
Customer Symptoms
Google Workspace users using Google IdP are unable to sign into their accounts using security keys and hardware based passkeys.
Workaround
Below steps should be performed by Admin as the workaround:
- Admin should revoke the key.
- Admin to create the verification code to sign-in.
- The user should sign-in using Backup verification code and then re-enrolls the security key.

1 day ago - at 04/10/2026 10:55AM

Summary
Google Workspace users using Google IdP are unable to sign into their accounts using security keys and hardware based passkeys.
Description
We are experiencing an issue with Workspace users beginning on Thursday, 2026-04-09 19:08 PDT.
Our engineering team continues to investigate the issue.
We will provide an update by Friday, 2026-04-10 05:00 PDT with current details.
We apologize to all who are affected by the disruption.
Customer Symptoms
Google Workspace users using Google IdP are unable to sign into their accounts using security keys and hardware based passkeys.
Workaround
Below steps should be performed by Admin as the workaround:
- Admin should revoke the key.
- Admin to create the verification code to sign-in.
- The user should sign-in using Backup verification code and then re-enrolls the security key.

1 day ago - at 04/10/2026 10:07AM

Summary
Google Workspace users using Google IdP are unable to sign into their accounts using security keys and hardware based passkeys.
Description
We are experiencing an issue with Workspace users beginning on Thursday, 2026-04-09 19:08 PDT.
Our engineering team continues to investigate the issue.
We will provide an update by Friday, 2026-04-10 04:00 PDT with current details.
We apologize to all who are affected by the disruption.
Customer Symptoms
Google Workspace users using Google IdP are unable to sign into their accounts using security keys and hardware based passkeys.
Workaround
Below steps should be performed by Admin as the workaround:
- Admin should revoke the key.
- Admin to create the verification code to sign-in.
- The user should sign-in using Backup verification code and then re-enrolls the security key.

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