Outage in Gorgias

Increase in latency and error rate

Resolved Minor
August 30, 2022 - Started about 3 years ago - Lasted about 8 hours
Official incident page

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Outage Details

We are currently investigating this issue.
Components affected
Gorgias Mobile Apps Gorgias Email Gorgias Shopify integration Gorgias Gmail Gorgias Web App Gorgias REST API Gorgias us-east1-2607
Latest Updates ( sorted recent to last )
MONITORING about 3 years ago - at 08/30/2022 07:34PM

We have resolved the incident and all delayed messages are caught up, we are continuing to monitor the situation.

INVESTIGATING about 3 years ago - at 08/30/2022 03:31PM

We are continuing to investigate this issue.

INVESTIGATING about 3 years ago - at 08/30/2022 01:52PM

We are still investigating this issue. The main database is much slower than usual, slowing the whole platform down.

INVESTIGATING about 3 years ago - at 08/30/2022 11:45AM

We are currently investigating this issue.

Latest Gorgias outages

Delays in data processing - 1 day ago
Outdated views and data processing delay for subset of customers - 2 days ago
Partial outage on Helpdesk in us-east1-635c cluster - 2 days ago
Help Center returning 404 - 3 days ago
Agent messages not sending - 4 days ago

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