Outage in Gorgias

Products and shopping carts shopify data might be outdated

Resolved Major
October 12, 2025 - Started 8 days ago - Lasted about 11 hours
Official incident page

Incident Report

We are currently investigating this issue.

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Latest Updates ( sorted recent to last )
RESOLVED 7 days ago - at 10/13/2025 05:54AM

All delayed data has been processed and the system is now stable.

MONITORING 8 days ago - at 10/12/2025 09:46PM

We are still consuming the delayed data.

MONITORING 8 days ago - at 10/12/2025 08:41PM

The system started to recover and we are consuming the delayed data.

MONITORING 8 days ago - at 10/12/2025 08:17PM

A fix was implemented and we are monitoring the progression.

INVESTIGATING 8 days ago - at 10/12/2025 07:48PM

We are still investigating the issue

INVESTIGATING 8 days ago - at 10/12/2025 07:05PM

We are currently investigating this issue.

Latest Gorgias outages

Some customers's billing information are not available - about 2 hours ago
Voice and SMS Services Disruption - about 2 hours ago
Help centers are not loading - 5 days ago
Delays in data processing - 20 days ago
Partial Email Ingestion Outage for Forwarding via Sendgrid - 21 days ago

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