Outage in Gorgias

Delayed message processing

Resolved Minor
October 12, 2022 - Started over 2 years ago - Lasted about 2 hours
Official incident page

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Outage Details

We are investigating an incident caused by a lack of Google server resources. Current impact is: - delay in rule execution - delay in receiving shopify updates
Components affected
Gorgias us-east1-2607 Gorgias Mobile Apps Gorgias REST API Gorgias Google Cloud Platform Google Compute Engine Gorgias Web App
Latest Updates ( sorted recent to last )
MONITORING over 2 years ago - at 10/12/2022 03:34PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED over 2 years ago - at 10/12/2022 03:11PM

The issue has been identified and a fix is being implemented.

INVESTIGATING over 2 years ago - at 10/12/2022 02:29PM

We are investigating an incident caused by a lack of Google server resources. Current impact is:
- delay in rule execution
- delay in receiving shopify updates

Latest Gorgias outages

Embedded Help Center not rendering - 7 days ago
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Email Processing and Automated Features delayed for some customers - 14 days ago
Signup is not working - 23 days ago

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