Outage in Gorgias

Disconnections of Facebook integrations

Resolved Minor
February 10, 2023 - Started over 2 years ago - Lasted 3 days
Official incident page

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Outage Details

Some customers are reporting that their Facebook integrations are getting disconnected and cannot be reconnected, as they are immediately disconnected again. We are investigating this problem and will post an update as soon as we have more information.
Components affected
Gorgias Facebook Messenger Gorgias Instagram comments Gorgias Facebook Posts & Comments
Latest Updates ( sorted recent to last )
RESOLVED over 2 years ago - at 02/13/2023 05:02PM

We are no longer experiencing issues with Facebook's API. We are currently recovering the missing FB/IG messages.

MONITORING over 2 years ago - at 02/13/2023 01:26PM

Facebook seems to have fixed the issue on their API endpoint that allows us to fetch the user's permissions on Facebook pages. We are monitoring the results.

IDENTIFIED over 2 years ago - at 02/12/2023 03:22PM

We have opened a bug report on Facebook's side.

INVESTIGATING over 2 years ago - at 02/10/2023 11:29PM

We observe a high number of unknown errors (`Unsupported request - method type: get`) on the request we make to fetch user permissions for Facebook pages.

It appears that the problem is intermittent, trying to reconnect the integration may temporarily solve the problem.

INVESTIGATING over 2 years ago - at 02/10/2023 10:59PM

Some customers are reporting that their Facebook integrations are getting disconnected and cannot be reconnected, as they are immediately disconnected again.

We are investigating this problem and will post an update as soon as we have more information.

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