Outage in Gorgias

Outlook integration errors

Resolved Major
May 14, 2023 - Started almost 2 years ago - Lasted about 23 hours
Official incident page

Need to monitor Gorgias outages?
Stay on top of outages with IsDown. Monitor the official status pages of all your vendors, SaaS, and tools, including Gorgias, and never miss an outage again.
Start Free Trial

Outage Details

We're experiencing errors in Outlook integrations because of an issue from Outlook's side : https://portal.office.com/servicestatus
Components affected
Gorgias Outlook
Latest Updates ( sorted recent to last )
RESOLVED almost 2 years ago - at 05/15/2023 12:19PM

This incident has been resolved.

MONITORING almost 2 years ago - at 05/15/2023 10:42AM

A fix has been implemented. Your Outlook integrations should have been reconnected and an import of missing emails is currently being processed. If your Outlook integration was not automatically reconnected, please manually reconnect it using the integration's settings page (it will also trigger an import of your missed emails). If you have any issues reconnecting your integration, please reach out to our support team.

IDENTIFIED almost 2 years ago - at 05/15/2023 08:36AM

We've identified the issue and we're working on a fix.

INVESTIGATING almost 2 years ago - at 05/15/2023 08:27AM

We are continuing to investigate this issue.

INVESTIGATING almost 2 years ago - at 05/14/2023 01:19PM

We're experiencing errors in Outlook integrations because of an issue from Outlook's side : https://portal.office.com/servicestatus

Latest Gorgias outages

Automate usage inconsistency - 27 days ago
AI agent has degraded performances - about 1 month ago
[AI Agent] - Descreased AI Agent automation - about 1 month ago
Statistics not loading - about 1 month ago
Issues to connect some outbound calls - about 1 month ago

Stop Juggling Dozens of Status Pages – Monitor Them All in One Place

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 4000 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook