Outage in Gorgias

Outlook integration errors

Resolved Major
May 14, 2023 - Started over 2 years ago - Lasted about 23 hours
Official incident page

Incident Report

We're experiencing errors in Outlook integrations because of an issue from Outlook's side : https://portal.office.com/servicestatus
Components affected
Gorgias Outlook

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Latest Updates ( sorted recent to last )
RESOLVED over 2 years ago - at 05/15/2023 12:19PM

This incident has been resolved.

MONITORING over 2 years ago - at 05/15/2023 10:42AM

A fix has been implemented. Your Outlook integrations should have been reconnected and an import of missing emails is currently being processed. If your Outlook integration was not automatically reconnected, please manually reconnect it using the integration's settings page (it will also trigger an import of your missed emails). If you have any issues reconnecting your integration, please reach out to our support team.

IDENTIFIED over 2 years ago - at 05/15/2023 08:36AM

We've identified the issue and we're working on a fix.

INVESTIGATING over 2 years ago - at 05/15/2023 08:27AM

We are continuing to investigate this issue.

INVESTIGATING over 2 years ago - at 05/14/2023 01:19PM

We're experiencing errors in Outlook integrations because of an issue from Outlook's side : https://portal.office.com/servicestatus

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