Outage in Gorgias
Instagram Comments and DMs not pulling into Gorgias
Resolved Major
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Outage Details
Gorgias is not receiving notifications (webhooks) from Meta regarding IG comments and direct messages. Meta seems to currently experience an outage with their Instagram platform and is not sending us any updates regarding IG comments or IG DMs.
Components affected
Gorgias Instagram commentsLatest Updates ( sorted recent to last )
RESOLVED
over 2 years ago - at 05/22/2023 12:47AM
This incident has been resolved.
MONITORING
over 2 years ago - at 05/21/2023 11:54PM
We are starting to receive Instagram webhooks again, we continue to monitor.
IDENTIFIED
over 2 years ago - at 05/21/2023 11:09PM
Gorgias is not receiving notifications (webhooks) from Meta regarding IG comments and direct messages. Meta seems to currently experience an outage with their Instagram platform and is not sending us any updates regarding IG comments or IG DMs.
Latest Gorgias outages
Delays in data processing - 1 day ago
Partial outage on Helpdesk in us-east1-635c cluster - 2 days ago
Help Center returning 404 - 3 days ago
Agent messages not sending - 4 days ago
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