Outage in Gorgias

Possible disruptions with Meta integrations

Resolved Minor
June 16, 2023 - Started over 2 years ago - Lasted about 1 month
Official incident page

Incident Report

We are currently investigating the issue but we suspect it may be stemming from Meta's side.
Components affected
Gorgias Facebook Posts & Comments Gorgias REST API Gorgias us-east1-main Gorgias Web App Gorgias us-east4-65cd Gorgias us-east1-2607 Gorgias Mobile Apps Gorgias Instagram comments Gorgias Facebook Messenger

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Latest Updates ( sorted recent to last )
RESOLVED over 2 years ago - at 07/18/2023 09:35AM

This incident has been resolved.

MONITORING over 2 years ago - at 06/20/2023 08:26AM

The issue is still present on some accounts. We're still working with Meta to make sure everyone gets access to their Facebook account in Gorgias.

MONITORING over 2 years ago - at 06/19/2023 09:38AM

We are still seeing issues with specific Facebook accounts. We're still in contact with Meta about the issue.
In the meantime, we have reconnected the integrations that got disconnected over the weekend.

MONITORING over 2 years ago - at 06/17/2023 11:07AM

It seems like the issue has been mitigated from Meta. Customers can now try to reconnect their integrations. In some cases it can be useful to clear the browser cookies.
We are in contact with Meta to make sure the issue is fully resolved soon.

MONITORING over 2 years ago - at 06/16/2023 10:31PM

We have identified an issue with the Facebook API affecting some customers, and are monitoring the status on the Meta side.

INVESTIGATING over 2 years ago - at 06/16/2023 09:48PM

We are currently investigating the issue but we suspect it may be stemming from Meta's side.

Latest Gorgias outages

Some customers's billing information are not available - about 8 hours ago
Voice and SMS Services Disruption - about 8 hours ago
Help centers are not loading - 5 days ago
Products and shopping carts shopify data might be outdated - 8 days ago
Delays in data processing - 20 days ago

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