Outage in Gorgias
Some instagram replies are received as new tickets
Resolved MinorIncident Report
Instagram is not sending us the info when the comment is a reply, as a result we're showing replies coming from Instagram as new tickets, there's an open bug on Meta about it, we're monitoring it
Components affected
Gorgias Instagram commentsOne place to monitor all your cloud vendors. Get instant alerts when an outage is detected.
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Latest Updates ( sorted recent to last )
RESOLVED
about 2 years ago - at 09/26/2023 09:15AM
We applied a workaround from our side
IDENTIFIED
about 2 years ago - at 09/07/2023 09:04AM
Instagram is not sending us the info when the comment is a reply, as a result we're showing replies coming from Instagram as new tickets, there's an open bug on Meta about it, we're monitoring it
Latest Gorgias outages
Delay processing Shopify updates - about 12 hours ago
Delay with processing Chat messages, AI agent answers and executing Flows - about 12 hours ago
Chat and Ai Agent Services Disruption - about 12 hours ago
The signup page is not responding - about 15 hours ago
Some customers's billing information are not available - about 23 hours ago
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