Outage in Gorgias

Support Performance Overview data may not be update-to-date

Resolved Minor
September 20, 2023 - Started about 1 year ago - Lasted about 6 hours
Official incident page

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Outage Details

Support Performance Overview data may not be up to date, we are currently investigating the issue.
Components affected
Gorgias Mobile Apps Gorgias us-east1-main Gorgias REST API Gorgias Web App
Latest Updates ( sorted recent to last )
RESOLVED about 1 year ago - at 09/20/2023 07:50PM

Support Performance Overview data is now up-to-date

MONITORING about 1 year ago - at 09/20/2023 07:47PM

We have implemented a fix. Data should be up-to-date now. We will continue monitoring

IDENTIFIED about 1 year ago - at 09/20/2023 07:10PM

We have identified the source of the problem. We are still working on a fix.

IDENTIFIED about 1 year ago - at 09/20/2023 05:35PM

The issue has been identified and a fix is being implemented.

INVESTIGATING about 1 year ago - at 09/20/2023 03:05PM

We are continuing to investigate this issue.

INVESTIGATING about 1 year ago - at 09/20/2023 01:33PM

Support Performance Overview data may not be up to date, we are currently investigating the issue.

Latest Gorgias outages

Ticket views and ticket search can experience some delays - 1 day ago
Customer search is broken - 3 days ago
Delay in the ingestion of ecom-related data - 5 days ago
Performance overview statistics are not loading - 5 days ago
Some helpdesks may be unresponsive - 10 days ago

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