Outage in Gorgias
Inbound emails for some Outlook integrations imported with a delay
Resolved MinorIncident Report
We've identified an issue in our Outlook notifications subscriptions renewal logic that could have caused inbound emails to not have been imported starting from Saturday 6pm. We've implemented a fix, any new emails should now be imported correctly, and are now working on the recovery of the emails that may have been missed during the weekend.
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
almost 2 years ago - at 10/30/2023 09:27PM
An import of all the emails that may have been missed by the affected integrations during the weekend has been completed.
MONITORING
almost 2 years ago - at 10/30/2023 12:52PM
We've identified an issue in our Outlook notifications subscriptions renewal logic that could have caused inbound emails to not have been imported starting from Saturday 6pm. We've implemented a fix, any new emails should now be imported correctly, and are now working on the recovery of the emails that may have been missed during the weekend.
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