Outage in Gorgias

Delay in the import or missing Gmail messages

Resolved Major
November 21, 2023 - Started almost 2 years ago - Lasted about 3 hours
Official incident page

Incident Report

Starting from 10 am on November 21st our users may have experienced a delay in the import or missing Gmail messages. We have identified the cause and are currently working on a fix.
Components affected
Gorgias Gmail

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Latest Updates ( sorted recent to last )
RESOLVED almost 2 years ago - at 11/21/2023 08:43PM

This incident has been resolved.

MONITORING almost 2 years ago - at 11/21/2023 08:02PM

We implemented a fix for the issue, and we're monitoring the results. So far it seems like everything is back to normal.

IDENTIFIED almost 2 years ago - at 11/21/2023 05:26PM

Starting from 10 am on November 21st our users may have experienced a delay in the import or missing Gmail messages.

We have identified the cause and are currently working on a fix.

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Delays in data processing - 20 days ago

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