Outage in Gorgias
Partial outage of Help Center and AI Agent
Resolved MajorIncident Report
Incident Update: Help Center API Error Rate
We are currently experiencing a high error rate with our Help Center API due to a sudden increase in API call volume. This situation may result in some help centers being unavailable and the AI Agent not responding correctly to user tickets.
Impact:
- Some help centers are experiencing downtime.
- AI Agent responses may be affected with a higher failure rate.
Our engineering team is actively investigating the issue and working to restore normal service as quickly as possible. We appreciate your patience and understanding as we work through this incident.
We will provide updates as we receive more information. Thank you for your understanding.
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Latest Updates ( sorted recent to last )
RESOLVED
11 months ago - at 06/04/2025 03:34PM
Help Center related issue has been resolved.
MONITORING
11 months ago - at 06/04/2025 02:55PM
A fix has been implemented and we are monitoring the results.
INVESTIGATING
11 months ago - at 06/04/2025 02:21PM
Incident Update: Help Center API Error Rate
We are currently experiencing a high error rate with our Help Center API due to a sudden increase in API call volume. This situation may result in some help centers being unavailable and the AI Agent not responding correctly to user tickets.
Impact:
- Some help centers are experiencing downtime.
- AI Agent responses may be affected with a higher failure rate.
Our engineering team is actively investigating the issue and working to restore normal service as quickly as possible. We appreciate your patience and understanding as we work through this incident.
We will provide updates as we receive more information. Thank you for your understanding.
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