Outage in Gorgias

Delay processing incoming emails, updating search and statistics

Resolved Major
June 12, 2025 - Started 4 months ago - Lasted about 6 hours
Official incident page

Incident Report

One of our cloud providers (Google) is encountering a widespread issue with its services impacting some components in charge of processing new messages, updating stats and search results, leading to delays.
Components affected
Gorgias Facebook Messenger Gorgias Gmail Gorgias us-east4-65cd Gorgias us-east1-main Gorgias Outlook Gorgias us-east1-2607

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Latest Updates ( sorted recent to last )
RESOLVED 4 months ago - at 06/12/2025 11:59PM

This incident has been resolved.

MONITORING 4 months ago - at 06/12/2025 09:45PM

Most of our services have successfully recovered. Our teams are actively monitoring and working to ensure stability and full restoration.

MONITORING 4 months ago - at 06/12/2025 09:13PM

We are beginning to see signs of recovery across impacted services. Our teams are actively working to ensure stability and full restoration.

MONITORING 4 months ago - at 06/12/2025 08:30PM

We are beginning to see signs of recovery across impacted services. Our teams are actively working to ensure stability and full restoration.

IDENTIFIED 4 months ago - at 06/12/2025 06:38PM

We are continuing to work on a fix for this issue.

IDENTIFIED 4 months ago - at 06/12/2025 06:28PM

We are continuing to work on a fix for this issue.

IDENTIFIED 4 months ago - at 06/12/2025 06:19PM

One of our cloud providers (Google) is encountering a widespread issue with its services impacting some components in charge of processing new messages, updating stats and search results, leading to delays.

Latest Gorgias outages

Some customers's billing information are not available - about 8 hours ago
Voice and SMS Services Disruption - about 8 hours ago
Help centers are not loading - 5 days ago
Products and shopping carts shopify data might be outdated - 8 days ago
Delays in data processing - 20 days ago

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