Outage in Gorgias

Delay processing incoming emails, updating search and statistics

Resolved Major
June 12, 2025 - Started 22 days ago - Lasted about 6 hours
Official incident page

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Outage Details

One of our cloud providers (Google) is encountering a widespread issue with its services impacting some components in charge of processing new messages, updating stats and search results, leading to delays.
Latest Updates ( sorted recent to last )
RESOLVED 22 days ago - at 06/12/2025 11:59PM

This incident has been resolved.

MONITORING 22 days ago - at 06/12/2025 09:45PM

Most of our services have successfully recovered. Our teams are actively monitoring and working to ensure stability and full restoration.

MONITORING 22 days ago - at 06/12/2025 09:13PM

We are beginning to see signs of recovery across impacted services. Our teams are actively working to ensure stability and full restoration.

MONITORING 22 days ago - at 06/12/2025 08:30PM

We are beginning to see signs of recovery across impacted services. Our teams are actively working to ensure stability and full restoration.

IDENTIFIED 22 days ago - at 06/12/2025 06:38PM

We are continuing to work on a fix for this issue.

IDENTIFIED 22 days ago - at 06/12/2025 06:28PM

We are continuing to work on a fix for this issue.

IDENTIFIED 22 days ago - at 06/12/2025 06:19PM

One of our cloud providers (Google) is encountering a widespread issue with its services impacting some components in charge of processing new messages, updating stats and search results, leading to delays.

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