Outage in Gorgias

Delay processing incoming emails, updating search and statistics

Resolved Major

June 12, 2025 - Started 10 months ago - Lasted about 6 hours
Official incident page

Incident Report

One of our cloud providers (Google) is encountering a widespread issue with its services impacting some components in charge of processing new messages, updating stats and search results, leading to delays.

Components affected

Gorgias Facebook Messenger Gorgias Gmail Gorgias us-east4-65cd Gorgias us-east1-main Gorgias Outlook Gorgias us-east1-2607

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Latest Updates ( sorted recent to last )

RESOLVED 10 months ago - at 06/12/2025 11:59PM

This incident has been resolved.

MONITORING 10 months ago - at 06/12/2025 09:45PM

Most of our services have successfully recovered. Our teams are actively monitoring and working to ensure stability and full restoration.

MONITORING 10 months ago - at 06/12/2025 09:13PM

We are beginning to see signs of recovery across impacted services. Our teams are actively working to ensure stability and full restoration.

MONITORING 10 months ago - at 06/12/2025 08:30PM

We are beginning to see signs of recovery across impacted services. Our teams are actively working to ensure stability and full restoration.

IDENTIFIED 10 months ago - at 06/12/2025 06:38PM

We are continuing to work on a fix for this issue.

IDENTIFIED 10 months ago - at 06/12/2025 06:28PM

We are continuing to work on a fix for this issue.

IDENTIFIED 10 months ago - at 06/12/2025 06:19PM

Latest Gorgias outages

europe-west1-c511 cluster experiencing partial outage - 7 days ago

Some customers may experience delayed ticket and order updates or missing data - 7 days ago

No live updates on Helpdesks hosted europe-west3-86c1 and europe-west4-e7f4 - 8 days ago

Customers' search not up to date - 10 days ago

Automation Rules Not Triggering - 13 days ago

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