Outage in Gorgias

Delay processing incoming emails, updating search and statistics

Resolved Major
June 12, 2025 - Started 22 days ago - Lasted about 6 hours
Official incident page

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Outage Details

One of our cloud providers (Google) is encountering a widespread issue with its services impacting some components in charge of processing new messages, updating stats and search results, leading to delays.
Components affected
Gorgias Facebook Messenger Gorgias Gmail Gorgias us-east4-65cd Gorgias us-east1-main Gorgias Outlook Gorgias us-east1-2607
Latest Updates ( sorted recent to last )
RESOLVED 22 days ago - at 06/12/2025 11:59PM

This incident has been resolved.

MONITORING 22 days ago - at 06/12/2025 09:45PM

Most of our services have successfully recovered. Our teams are actively monitoring and working to ensure stability and full restoration.

MONITORING 22 days ago - at 06/12/2025 09:13PM

We are beginning to see signs of recovery across impacted services. Our teams are actively working to ensure stability and full restoration.

MONITORING 22 days ago - at 06/12/2025 08:30PM

We are beginning to see signs of recovery across impacted services. Our teams are actively working to ensure stability and full restoration.

IDENTIFIED 22 days ago - at 06/12/2025 06:38PM

We are continuing to work on a fix for this issue.

IDENTIFIED 22 days ago - at 06/12/2025 06:28PM

We are continuing to work on a fix for this issue.

IDENTIFIED 22 days ago - at 06/12/2025 06:19PM

One of our cloud providers (Google) is encountering a widespread issue with its services impacting some components in charge of processing new messages, updating stats and search results, leading to delays.

Latest Gorgias outages

AI Agent Excessive Handover - Third Party Failures - about 23 hours ago
Help center opening as blank page - 9 days ago
Voice Answer Banner Issue - 9 days ago
Delay in data processing - 25 days ago
Partial outage of Help Center and AI Agent - about 1 month ago

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