Outage in Gorgias

Delay processing incoming emails, updating search and statistics

Resolved Major
June 12, 2025 - Started about 2 months ago - Lasted about 6 hours
Official incident page

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Outage Details

One of our cloud providers (Google) is encountering a widespread issue with its services impacting some components in charge of processing new messages, updating stats and search results, leading to delays.
Components affected
Gorgias Facebook Messenger Gorgias Gmail Gorgias us-east4-65cd Gorgias us-east1-main Gorgias Outlook Gorgias us-east1-2607
Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 06/12/2025 11:59PM

This incident has been resolved.

MONITORING about 2 months ago - at 06/12/2025 09:45PM

Most of our services have successfully recovered. Our teams are actively monitoring and working to ensure stability and full restoration.

MONITORING about 2 months ago - at 06/12/2025 09:13PM

We are beginning to see signs of recovery across impacted services. Our teams are actively working to ensure stability and full restoration.

MONITORING about 2 months ago - at 06/12/2025 08:30PM

We are beginning to see signs of recovery across impacted services. Our teams are actively working to ensure stability and full restoration.

IDENTIFIED about 2 months ago - at 06/12/2025 06:38PM

We are continuing to work on a fix for this issue.

IDENTIFIED about 2 months ago - at 06/12/2025 06:28PM

We are continuing to work on a fix for this issue.

IDENTIFIED about 2 months ago - at 06/12/2025 06:19PM

One of our cloud providers (Google) is encountering a widespread issue with its services impacting some components in charge of processing new messages, updating stats and search results, leading to delays.

Latest Gorgias outages

Third party service degradation - 3 days ago
Temporary phone outage - 5 days ago
An incident with a third party provider is causing cascading issues for Gorgias service - 9 days ago
Some voice calls are not routed to available agents - 9 days ago
Reporting dashboards are not loading - 11 days ago

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