Outage in Gorgias

Delays in processing incoming messages

Resolved Major

May 30, 2025 - Started 11 months ago - Lasted about 7 hours
Official incident page

Incident Report

We are currently experiencing delays in processing within our incoming messages pipeline. This may result in delays for you in receiving messages and minor delays in the processing of AI Agent messages. We're not experiencing any data loss, as messages are buffered. The root cause of this issue is related to issues in our Cloud Provider's infrastructure. Our team is actively working to mitigate the impact and restore normal functionality as quickly as possible. We sincerely apologize for any inconvenience this may cause and appreciate your patience during this time. We will keep you updated on our progress.

Components affected

Gorgias Facebook Messenger Gorgias Email Gorgias Shopify integration Gorgias Live Chat

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Latest Updates ( sorted recent to last )

RESOLVED 11 months ago - at 05/31/2025 05:17AM

This incident has been resolved.

MONITORING 11 months ago - at 05/30/2025 11:21PM

We have applied mitigations and all impacted features are operating well. All delayed messages have been processed. We will continue to monitor the situation.

Again we apologize for any inconvenience this may have caused. Please reach out to support@gorgias.com if you have additional questions.

IDENTIFIED 11 months ago - at 05/30/2025 10:36PM

We are currently experiencing delays in processing within our incoming messages pipeline. This may result in delays for you in receiving messages and minor delays in the processing of AI Agent messages. We're not experiencing any data loss, as messages are buffered.

The root cause of this issue is related to issues in our Cloud Provider's infrastructure.

Our team is actively working to mitigate the impact and restore normal functionality as quickly as possible.

We sincerely apologize for any inconvenience this may cause and appreciate your patience during this time. We will keep you updated on our progress.

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