Outage in Gorgias

Failures on delivery of outbound emails

Resolved Minor
February 12, 2024 - Started over 1 year ago - Lasted about 24 hours
Official incident page

Incident Report

Due to an incident on Mailgun, our customers may experience issues with the delivery of outbound emails. Failed messages will report the generic error "This message was not sent." and may get successfully delivered when retried. See https://status.mailgun.com/incidents/ln3tt1pgdp78 for more details.
Components affected
Gorgias Gmail Gorgias Mailgun outbound email Gorgias Email Gorgias Outlook

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Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 02/13/2024 02:50PM

We haven't observed any new related errors in our systems since this morning, the incident appears to have been effectively mitigated by Mailgun.

MONITORING over 1 year ago - at 02/13/2024 08:34AM

A mitigation has been put in place by Mailgun and we've stopped observing errors in our API requests. We'll keep monitoring the status of their incident and mark this as resolved once we'll be sure there should be no more occurrences of email failures.

IDENTIFIED over 1 year ago - at 02/12/2024 03:03PM

Due to an incident on Mailgun, our customers may experience issues with the delivery of outbound emails.

Failed messages will report the generic error "This message was not sent." and may get successfully delivered when retried.

See https://status.mailgun.com/incidents/ln3tt1pgdp78 for more details.

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