Outage in Gorgias
Meta services are down
Resolved Minor
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Outage Details
Components affected
Gorgias Facebook Posts & Comments Gorgias Facebook Messenger Gorgias Instagram comments Gorgias Web AppLatest Updates ( sorted recent to last )
This incident has been resolved.
We're seeing data from Meta coming in again correctly, and we're also observing an improvement on the Google SSO issue.
Will keep monitoring to confirm resolution of the issue.
The issue is also affecting login on Gorgias via Google SSO, making login slower or not working in some cases. As a workaround, agents may use email/password in the meantime, if their account setup allows.
We will provide further updates as the situation develops, or in the next 2 hours at most.
It appears that Meta services (API, Webhooks) are suffering from a widespread outage.
This has direct impact to our Meta integrations: Facebook, Instagram and WhatsApp, that may be not working correctly at this time.
We are currently investigating the issue, and will provide further details as they come from Meta.
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