Outage in Gorgias

Messenger API for Instagram is down

Resolved Major
May 23, 2024 - Started 7 months ago - Lasted 18 days
Official incident page

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Outage Details

It appears that Meta services (API, Webhooks) are suffering from a widespread outage. This has direct impact to our Instagram integration, it may be not working correctly at this time. We are currently investigating the issue, and will provide further details as they come from Meta in 2 hours.
Components affected
Gorgias Instagram comments
Latest Updates ( sorted recent to last )
RESOLVED 6 months ago - at 06/10/2024 11:39AM

The incident is resolved from Meta's side, We've monitored the logs from our side and everything seems ok.

MONITORING 7 months ago - at 06/06/2024 12:02PM

The situation has not been resolved yet, and no updates have been released by Meta.

We are continuing to monitor and will update you as soon as we have more information.

https://metastatus.com/ig-messenger

MONITORING 7 months ago - at 06/05/2024 10:42AM

The situation has not been resolved yet, and no updates have been released by Meta.

We are continuing to monitor and will update you as soon as we have more information.

https://metastatus.com/ig-messenger

MONITORING 7 months ago - at 06/04/2024 09:28AM

The situation has not been resolved yet, and no updates have been released by Meta.
We are continuing to monitor and will update you as soon as we have more information.
https://metastatus.com/ig-messenger

MONITORING 7 months ago - at 06/03/2024 09:10AM

The situation has not been resolved yet, and no updates have been released by Meta.

We are continuing to monitor and will update you as soon as we have more information.

https://metastatus.com/ig-messenger

MONITORING 7 months ago - at 06/01/2024 01:21AM

The situation has not been resolved yet, and no updates have been released by Meta.

We are continuing to monitor and will update you as soon as we have more information.

https://metastatus.com/ig-messenger

MONITORING 7 months ago - at 05/30/2024 05:28PM

The situation has not been resolved yet, and no updates have been released by Meta.

We are continuing to monitor and will update you as soon as we have more information.

https://metastatus.com/ig-messenger

MONITORING 7 months ago - at 05/29/2024 11:01AM

The situation has not been resolved yet, and no updates have been released by Meta.

We are continuing to monitor and will update you as soon as we have more information.

https://metastatus.com/ig-messenger

MONITORING 7 months ago - at 05/28/2024 12:30PM

The situation has not been resolved yet, and no updates have been released by Meta.

We are continuing to monitor and will update you as soon as we have more information.

https://metastatus.com/ig-messenger

MONITORING 7 months ago - at 05/27/2024 12:34PM

The situation has not been resolved yet, and no updates have been released by Meta.

We are continuing to monitor and will update you as soon as we have more information.

https://metastatus.com/ig-messenger

MONITORING 7 months ago - at 05/25/2024 09:25AM

The situation has not been resolved yet, and no updates have been released by Meta.

We are continuing to monitor and will update you as soon as we have more information.

https://metastatus.com/ig-messenger

MONITORING 7 months ago - at 05/24/2024 12:58PM

The issue is not resolved yet, and Meta has not released any updates.

We will keep monitoring to confirm the resolution and will provide further details as they come from Meta.

MONITORING 7 months ago - at 05/24/2024 06:52AM

Even though the issue has improved since last night, it is not fully resolved, and Meta has not released any updates yet.

We will keep monitoring the situation.

MONITORING 7 months ago - at 05/23/2024 09:12PM

We are seeing a decrease in errors, and the webhooks are starting to come through correctly. However, there is still no confirmation of resolution from Meta.

https://metastatus.com/ig-messenger

Will keep monitoring to confirm resolution of the issue.

IDENTIFIED 7 months ago - at 05/23/2024 06:46PM

It appears that Meta services (API, Webhooks) are suffering from a widespread outage.

This has direct impact to our Instagram integration, it may be not working correctly at this time.

We are currently investigating the issue, and will provide further details as they come from Meta in 2 hours.

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