Outage in Gorgias

Delay in the ingestion of ecom-related data

Resolved Minor
August 16, 2024 - Started about 1 month ago - Lasted about 2 hours
Official incident page

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Outage Details

We're observing some congestion in our systems responsible for the ingestion of ecom data, this could cause delays in the import of data for the related apps (Shopify, BigCommerce, Magento...).
Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 08/16/2024 10:01PM

This incident has been resolved.

IDENTIFIED about 1 month ago - at 08/16/2024 08:53PM

The issue has been identified and a fix is being implemented.

INVESTIGATING about 1 month ago - at 08/16/2024 08:42PM

We are continuing to investigate this issue.

INVESTIGATING about 1 month ago - at 08/16/2024 08:02PM

We are continuing to investigate this issue.

INVESTIGATING about 1 month ago - at 08/16/2024 08:02PM

We're observing some congestion in our systems responsible for the ingestion of ecom data, this could cause delays in the import of data for the related apps (Shopify, BigCommerce, Magento...).

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