Outage in Gorgias

Some helpdesks may be unresponsive

Resolved Major
September 18, 2024 - Started about 1 year ago - Lasted about 1 hour
Official incident page

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Outage Details

We are currently investigating this issue. Most helpdesk should be functioning normally.
Components affected
Gorgias REST API
Latest Updates ( sorted recent to last )
RESOLVED about 1 year ago - at 09/18/2024 08:41PM

This incident has been resolved.

MONITORING about 1 year ago - at 09/18/2024 08:22PM

A fix has been implemented and we are monitoring the results.

INVESTIGATING about 1 year ago - at 09/18/2024 07:43PM

We are currently investigating this issue. Most helpdesk should be functioning normally.

Latest Gorgias outages

Delays in data processing - 1 day ago
Outdated views and data processing delay for subset of customers - 2 days ago
Partial outage on Helpdesk in us-east1-635c cluster - 2 days ago
Help Center returning 404 - 3 days ago
Agent messages not sending - 4 days ago

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