Outage in Gorgias

Some helpdesks may be unresponsive

Resolved Major

September 18, 2024 - Started 10 days ago - Lasted about 1 hour
Official incident page

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Outage Details

We are currently investigating this issue. Most helpdesk should be functioning normally.

Components affected

Gorgias REST API

Latest Updates ( sorted recent to last )

RESOLVED 10 days ago - at 09/18/2024 08:41PM

This incident has been resolved.

MONITORING 10 days ago - at 09/18/2024 08:22PM

A fix has been implemented and we are monitoring the results.

INVESTIGATING 10 days ago - at 09/18/2024 07:43PM

We are currently investigating this issue. Most helpdesk should be functioning normally.

Latest Gorgias outages

Ticket views and ticket search can experience some delays - 1 day ago

Customer search is broken - 3 days ago

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Performance overview statistics are not loading - 5 days ago

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