Outage in Gorgias
Delay in the ingestion of ecom-related data
Resolved MajorIncident Report
We've noticed a slowdown in importing data from Shopify, starting at around 2PM UTC. This only affects a subset of customers, located in our EU availability zone.
We're monitoring the situation, and the delays started reducing already.
Components affected
Gorgias Shopify integrationOne place to monitor all your cloud vendors. Get instant alerts when an outage is detected.
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Latest Updates ( sorted recent to last )
RESOLVED
about 1 year ago - at 09/23/2024 05:54PM
This incident has been resolved, and delays are not expected during the ingestion of Shopify data anymore.
MONITORING
about 1 year ago - at 09/23/2024 02:43PM
We've noticed a slowdown in importing data from Shopify, starting at around 2PM UTC. This only affects a subset of customers, located in our EU availability zone.
We're monitoring the situation, and the delays started reducing already.
Latest Gorgias outages
Delay processing Shopify updates - about 9 hours ago
Delay with processing Chat messages, AI agent answers and executing Flows - about 9 hours ago
Chat and Ai Agent Services Disruption - about 9 hours ago
The signup page is not responding - about 12 hours ago
Some customers's billing information are not available - about 20 hours ago
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