Outage in Gorgias

Increased error rate and processing delay within the helpdesk

Resolved Major
October 07, 2024 - Started about 1 year ago - Lasted about 12 hours
Official incident page

Incident Report

We are currently investigating this issue scoped a single region.
Components affected
Gorgias Web App Gorgias Mobile Apps Gorgias us-east4-65cd Gorgias REST API

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Latest Updates ( sorted recent to last )
RESOLVED about 1 year ago - at 10/07/2024 10:18PM

This incident has been resolved.

MONITORING about 1 year ago - at 10/07/2024 11:03AM

A fix has been implemented and we are monitoring the results.

MONITORING about 1 year ago - at 10/07/2024 10:46AM

A fix has been implemented and we are monitoring the results.

INVESTIGATING about 1 year ago - at 10/07/2024 09:56AM

We are currently investigating this issue scoped a single region.

Latest Gorgias outages

Some customers's billing information are not available - about 8 hours ago
Voice and SMS Services Disruption - about 8 hours ago
Help centers are not loading - 5 days ago
Products and shopping carts shopify data might be outdated - 8 days ago
Delays in data processing - 20 days ago

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