Outage in Gorgias

Degraded performance and errors on views and bulk actions

Resolved Minor
October 21, 2024 - Started 2 months ago - Lasted about 3 hours
Official incident page

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Outage Details

We're experiencing issues with incoming chat messages, views and bulk actions not working as expected (e.g. closing tickets), we're currently investigating the problem and will post an update as soon as possible.
Components affected
Gorgias REST API Gorgias Web App
Latest Updates ( sorted recent to last )
RESOLVED 2 months ago - at 10/21/2024 12:59PM

The incident has been resolved

MONITORING 2 months ago - at 10/21/2024 10:59AM

A fix has been implemented and we are monitoring the results.

INVESTIGATING 2 months ago - at 10/21/2024 09:42AM

We're experiencing issues with incoming chat messages, views and bulk actions not working as expected (e.g. closing tickets), we're currently investigating the problem and will post an update as soon as possible.

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