Outage in Gorgias

Meta services are down

Resolved Major
December 11, 2024 - Started 11 days ago - Lasted about 6 hours
Official incident page

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Outage Details

It appears that Meta services (API, Webhooks) are suffering from a widespread outage. This has direct impact to our Meta integrations: Facebook, Instagram and WhatsApp, that may be not working correctly at this time. We are currently investigating the issue, and will provide further details as they come from Meta.
Latest Updates ( sorted recent to last )
RESOLVED 10 days ago - at 12/12/2024 01:15AM

Meta solved all incidents on their end and the traffic received in Gorgias indicates normal operations.

IDENTIFIED 10 days ago - at 12/11/2024 11:49PM

The issue is still being worked on by the Meta team and traffic is getting back to normal levels, notably for WhatsApp.
- Instagram: https://metastatus.com/ig-messenger
- Facebook: https://metastatus.com/messenger
- Whatsapp: https://metastatus.com/whatsapp-business-api

We will provide further updates as the situation evolves or within the next two hours at most.

IDENTIFIED 10 days ago - at 12/11/2024 09:08PM

The issue is still being worked on by the Meta team:
- Instagram: https://metastatus.com/ig-messenger
- Facebook: https://metastatus.com/messenger
- Whatsapp: https://metastatus.com/whatsapp-business-api

We will provide further updates as the situation evolves or within the next two hours at most.

IDENTIFIED 10 days ago - at 12/11/2024 07:09PM

Meta is currently experiencing a major outage, and they are investigating the issue:

- instagram: https://metastatus.com/ig-messenger
- facebook: https://metastatus.com/messenger
- whatsapp: https://metastatus.com/whatsapp-business-api

We will provide further updates as the situation evolves or within the next two hours at most.

INVESTIGATING 11 days ago - at 12/11/2024 06:53PM

It appears that Meta services (API, Webhooks) are suffering from a widespread outage.

This has direct impact to our Meta integrations: Facebook, Instagram and WhatsApp, that may be not working correctly at this time.

We are currently investigating the issue, and will provide further details as they come from Meta.

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