Outage in Gorgias
High latency and Helpdesk Errors
Resolved MajorIncident Report
We are currently investigating this issue. You may not be affected.
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Latest Updates ( sorted recent to last )
RESOLVED
10 months ago - at 12/18/2024 03:46AM
This incident has been resolved.
MONITORING
10 months ago - at 12/17/2024 07:52AM
Fixes have been applied and we are monitoring this situation.
We are processing a backlog of Shopify integration data for a small subset of customers, with a resolution ETA of 2h.
We apologize for any inconvenience this may have caused.
IDENTIFIED
10 months ago - at 12/17/2024 04:10AM
We have identified an issue causing delays in message processing and elevated error rates in our Helpdesk product.
We have fully recovered for 80% of affected customers, and are working to recover the remaining subset of traffic.
We will provide further updates as soon as they are available.
INVESTIGATING
10 months ago - at 12/17/2024 02:19AM
We are currently investigating this issue. You may not be affected.
Latest Gorgias outages
Some customers's billing information are not available - about 8 hours ago
Voice and SMS Services Disruption - about 8 hours ago
Help centers are not loading - 5 days ago
Delays in data processing - 20 days ago
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