Outage in Gorgias

High latency and Helpdesk Errors

Resolved Major
December 17, 2024 - Started 5 days ago - Lasted 1 day
Official incident page

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Outage Details

We are currently investigating this issue. You may not be affected.
Latest Updates ( sorted recent to last )
RESOLVED 4 days ago - at 12/18/2024 03:46AM

This incident has been resolved.

MONITORING 5 days ago - at 12/17/2024 07:52AM

Fixes have been applied and we are monitoring this situation.

We are processing a backlog of Shopify integration data for a small subset of customers, with a resolution ETA of 2h.

We apologize for any inconvenience this may have caused.

IDENTIFIED 5 days ago - at 12/17/2024 04:10AM

We have identified an issue causing delays in message processing and elevated error rates in our Helpdesk product.

We have fully recovered for 80% of affected customers, and are working to recover the remaining subset of traffic.

We will provide further updates as soon as they are available.

INVESTIGATING 5 days ago - at 12/17/2024 02:19AM

We are currently investigating this issue. You may not be affected.

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