Outage in Gorgias

Meta outage impacting some Instagram features

Resolved Major
December 17, 2024 - Started 10 months ago - Lasted about 3 hours
Official incident page

Incident Report

It appears that Messenger API for Instagram is suffering from a widespread outage: https://metastatus.com/ig-messenger This has direct impact to our Instagram integrations that may be not working correctly at this time. We are currently investigating the issue, and will provide further details as they come from Meta.
Components affected
Gorgias us-east4-65cd Gorgias us-east1-2607 Gorgias us-east1-main Gorgias Instagram comments

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Latest Updates ( sorted recent to last )
RESOLVED 10 months ago - at 12/17/2024 07:19AM

Meta resolved the incident on their end. Messages sent and received for Instagram DMs are now properly formatted.

MONITORING 10 months ago - at 12/17/2024 06:22AM

Meta resolved the incident on their end and we are monitoring the results. Messages received from Instagram DM should now contain properly formatted messages.

IDENTIFIED 10 months ago - at 12/17/2024 05:16AM

It appears that Meta API for Instagram is suffering from a widespread outage: https://metastatus.com/ig-messenger

Messages displayed within the platform might show technical information coming from Meta. We're monitoring the situation and will continue to update on this matter.

INVESTIGATING 10 months ago - at 12/17/2024 04:15AM

It appears that Messenger API for Instagram is suffering from a widespread outage: https://metastatus.com/ig-messenger

This has direct impact to our Instagram integrations that may be not working correctly at this time.

We are currently investigating the issue, and will provide further details as they come from Meta.

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