Outage in Gorgias

Customer search results is outdated on cluster us-east1-635c

Resolved Major
December 18, 2024 - Started 3 days ago - Lasted about 9 hours
Official incident page

Need to monitor Gorgias outages?
Stay on top of outages with IsDown. Monitor the official status pages of all your vendors, SaaS, and tools, including Gorgias, and never miss an outage again.
Start Free Trial

Outage Details

We are currently investigating this issue.
Components affected
Gorgias us-east1-main
Latest Updates ( sorted recent to last )
RESOLVED 3 days ago - at 12/19/2024 05:32AM

This incident has been resolved. Customer search results are up- to-date

MONITORING 3 days ago - at 12/19/2024 12:32AM

A fix has been implemented and we are monitoring the results. Customer search still have some delay, but the delay is descreasing.

IDENTIFIED 3 days ago - at 12/18/2024 10:40PM

We have identified the issue. We are working on processing recent data.

INVESTIGATING 3 days ago - at 12/18/2024 08:34PM

We are currently investigating this issue.

Be the first to know when Gorgias and other third-party services go down

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 3278 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook

Setup in 5 minutes or less

How much time you'll save your team, by having the outages information close to them?

14-day free trial · No credit card required · Cancel anytime