Outage in Gorgias

Customer search results is outdated on cluster us-east1-635c

Resolved Major

December 18, 2024 - Started over 1 year ago - Lasted about 9 hours
Official incident page

Incident Report

We are currently investigating this issue.

Components affected

Gorgias us-east1-main

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Latest Updates ( sorted recent to last )

RESOLVED over 1 year ago - at 12/19/2024 05:32AM

This incident has been resolved. Customer search results are up- to-date

MONITORING over 1 year ago - at 12/19/2024 12:32AM

A fix has been implemented and we are monitoring the results. Customer search still have some delay, but the delay is descreasing.

IDENTIFIED over 1 year ago - at 12/18/2024 10:40PM

We have identified the issue. We are working on processing recent data.

INVESTIGATING over 1 year ago - at 12/18/2024 08:34PM

We are currently investigating this issue.

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