Outage in Gorgias

Search Functionality Issue

Resolved Major
February 11, 2025 - Started 29 days ago - Lasted about 14 hours
Official incident page

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Outage Details

We are currently addressing an issue with our search capabilities in Gorgias. You may not be able to search for recent customers, products and calls. Our team is investigating and working to resolve the problem promptly.
Components affected
Gorgias us-east1-main
Latest Updates ( sorted recent to last )
RESOLVED 28 days ago - at 02/12/2025 06:19AM

This incident has been resolved, and all search features are functioning normally.

IDENTIFIED 28 days ago - at 02/12/2025 04:34AM

We identified the issue. We are solving it now. Time to fully resolve it is approximately 5 hours.

INVESTIGATING 28 days ago - at 02/12/2025 04:34AM

We identified the issue. We are solving it now. Time to fully resolve it is approximately 5 hours.

INVESTIGATING 29 days ago - at 02/11/2025 11:25PM

We are currently investigating this issue.

INVESTIGATING 29 days ago - at 02/11/2025 04:39PM

We are currently addressing an issue with our search capabilities in Gorgias. You may not be able to search for recent customers, products and calls. Our team is investigating and working to resolve the problem promptly.

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